Cancellation policy due to force majeure related to COVID-19

Dear customers,

As a consequence of the coronavirus pandemic (COVID-19), which has motivated the declaration of the State of Alarm throughout the Spanish State (RD 463/2020) and in a generalized way practically throughout the world, FORMENTERA MAR, SA (CAS SALINERS ). will facilitate the cancellation of confirmed reservations for the 2020 season for reasons related to COVID-19 in any of the following circumstances, either during the planned stay or on previous dates close to it:

• Diagnosis of COVID-19 infection or imposition of quarantine.
• Impossibility, restriction or severe difficulty of traveling due to the cancellation of transport; border closure; visa suspension upon arrival at destination; refusal of entry.
• Due to the world health emergency situation.
• Due to the closing of the contracted establishment.

Consequently, the cancellation of your reservation in one of our establishments (Cas Carabiners, Aviació, Can Armat, Sa Revista, Can Toni Xumeu, Sa Església and Can Paya) must be duly justified by providing the corresponding supporting documentation, except that the cause has public and notorious recognition.
Cancellations made due to force majeure derived from COVID-19 in the terms established in this document will entitle our clients to choose between:

• Full refund of the amount paid for the reservation.
• The change of dates in your reservation, subject to the availability of the requested establishment.

The Formentera Mar. S.A. team (CAS SALINERS) appreciates the trust placed in us for planning your vacation and is committed to adapting in the best possible way to the circumstances that must be faced and that may particularly affect our customers.
Sincerely,

Jordi Cardona Planells
Reservations Department.
FORMENTERA MAR